Shipping
Orders are typically processed for shipping within two business days, subject to stock availability.
Shipping is managed through UPS express courier.
There is a fixed fee of $19 for all orders. However, orders exceeding $100 qualify for complimentary shipping.
In cases where UPS is unable to deliver on the first attempt, the package will be redirected to the nearest UPS Access Point.
Delivery is estimated to occur within 1-5 business days from the time you receive shipping confirmation email.
Upon shipping, customers will receive an email alert from KOALUX containing the tracking number and a link for monitoring the shipment's progress.
KOALUX assumes no liability for delays arising from customs processes, inspections, or unforeseen circumstances beyond its control.
Signature Requirement:
Orders exceeding $1000, will require a signature upon receipt.
Orders below $1000 have the option of delivery with or without a signature required. By opting for delivery without a signature, the buyer acknowledges that the parcel can be left outside the specified address and the purchaser will take responsibility for any loss or damage that may occur.